First of all, no need to be disrespectful about our support team! We are currently running short staffed, DUE TO THE PANDEMIC, and not all of our employees are working. So yes we are a bit slower in returning phone calls and yes we are limited on responding to live chats. However, we still respond to emails within 24-48 hours, so not sure what you mean when you say we don't respond! Also some of your messages came on the weekend. If you looked closely at our hours of operation, you will realize that we work until 2pm PST on Saturdays and we are closed on Sundays. So if you did not receive a response that's because you messaged us outside of our business hours.
Your package left twice. First time it was damaged. We sent you a new one free of charge, no questions asked. Second time same issue occurred and you yourself, admitted that it was packaged with LOTS of bubble wrap. This clearly happened during shipment and no reason for you to leave a harsh review when something like this has occurred and can easily be resolved in a more amicable way.
You did not lose money or going to lose money. We take full responsibility and either refund you in full or send you a new one. So no need to be upset about a situation that can easily be resolved.
Any further issues, you're more than welcome to contact our support line (email@example.com
) instead of leaving negative reviews and disrespect our customer service team. Thank you!