Used my Carta for about two weeks before I started having atomizer issues but was loving it before that. I reached out to Focus and after a little troubleshooting we concluded that it was due to a faulty atomizer and they sent me out a new one at no charge. So over all I give the Carta a thumbs up ande FocuseV a A+ in their customer service. Not to mention that the Carta is almost half the price of the puffco and its just a overall better deal.
